Billing, Payments and Refund Policy

Last updated: June 19, 2026

This Billing, Payments and Refund Policy explains how Marketplace Prep LLC (“Marketplace Prep,” “we,” “us,” or “our”) bills for services, how payments and prepaid balances work, and when amounts may be refunded. It applies to clients who use our third-party logistics and prep services.

1. Fees and how we bill

Fees for prep, fulfillment, storage, freight coordination, and related services are set out in your Services Agreement, your rate card, or a written quote we provide. We bill for services performed and for pass-through costs such as shipping and carrier charges. Invoices are due on the terms stated in your agreement or on the invoice.

2. Payment methods

We accept the payment methods made available in your account or on your invoice, which may include card payments processed through our payment portal and other methods we agree to in writing. You are responsible for keeping your billing information current. Payment card details are handled by our payment processor; we do not store full card numbers ourselves.

3. Prepaid shipping wallet

Some accounts use a prepaid shipping wallet. Funds you add to the wallet are held to cover shipping, carrier, and related charges as they are incurred on your behalf. As we ship and prep on your account, applicable charges are drawn from the wallet balance. Wallet funds are not a deposit against future price changes and do not earn interest.

4. Refunds and return of an excess wallet balance

Because our services are performed work and involve pass-through carrier costs, completed services and incurred shipping charges are generally non-refundable.

An excess balance remaining in your prepaid shipping wallet may be refunded when all of the following are true:

• You are offboarding or closing your account with Marketplace Prep.
• There are no pending or in-progress shipments on your account.
• All outstanding fees, charges, and pass-through costs have been settled.

While shipments are pending or in progress, the wallet balance is held to cover those obligations and is not available for refund. Once the conditions above are met, you may request the return of any remaining excess balance through our contact form. We will reconcile your account and return the verified remaining balance using a reasonable method, typically to the original payment method where possible.

5. Disputed charges

If you believe a charge is incorrect, please contact us through our contact form within the time period stated in your agreement, or within thirty (30) days of the invoice or charge if your agreement is silent, so we can review it with you. We will work in good faith to resolve billing questions quickly.

6. Chargebacks

Please raise any billing concern with us first so we can resolve it directly. Initiating a card chargeback or payment reversal without first allowing us a reasonable opportunity to address the issue may be treated as a breach of your agreement, and we may suspend services and pursue the amounts owed, including amounts subject to a reversed payment for services performed or costs incurred on your behalf.

7. Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales, use, or similar taxes, other than taxes based on our net income.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Your Services Agreement continues to control where it addresses a billing matter.

9. Contact

For billing questions, wallet balance requests, or anything in this policy, reach us through our contact form.